Returns Policy
Last updated: 20 July 2026
Return window
You may request a return within 7 days of the day your order is delivered. To start a return, email support@trenchclothing.com with your order number and the reason for the return. Items sent back without an approved return request may not be accepted.
Condition of items
Items must be returned unused, unworn, and in their original condition and packaging, with any tags attached. Items that come back damaged, worn, or incomplete may be refused or refunded only in part.
Faulty or incorrect items
If an item arrives faulty, damaged, or different from what you ordered, contact us within 7 days of delivery. We will replace it or refund it in full, including delivery costs, once the issue is confirmed.
Return shipping
Unless the item is faulty or incorrect, the cost of returning an item is paid by the customer. We recommend using a tracked delivery service; we are not responsible for returns lost in transit.
Refunds
Approved refunds are issued to the original payment method through our payment provider, Korapay, within 14 days of us receiving and inspecting the returned item. Depending on your bank or mobile money provider, it may take additional days for the refund to appear.
Non-returnable items
For hygiene reasons, underwear, earrings, and similar personal items cannot be returned unless faulty. Any product marked as final sale on its product page is not eligible for return.